Refunds and Exchange

We do not offer refunds/exchanges unless you have received a faulty item. 

Please read all details of fabric, sizes etc carefully before ordering.

If an item is faulty or our customer service team has agreed to provide you a refund then please note it has to be returned within 14 days from the date the order was received to get a full cash refund. If the product is received after this time please note refund will be provided in the form of a credit voucher. 

Please note we do not offer any refunds or exchange on sale items.

We do not offer refunds as a result of accessories variation, colour or cut as this is agreed to before purchasing that variation is possible. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website. If you would like more information visit the disclaimer page. We have the right to refuse refund for all sale items. Please check product description prior to purchasing as we are not responsible for your misundertsandings in regards to the outfits, if you have an issue with fabric this is your responsibility to check before making a purchase as this is provided in the description. 

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.


  • As a guideline, the following examples are not covered by our returns policy: Made to measure, altered, or personalised products
  • Made to order products
  • E-vouchers and gift cards
  • All personalised products cannot be returned or refunded unless the item is faulty or damaged
  • Sale products will not be refunded at all.


We do not refund shipping charges or reimburse return shipping charges for non-faulty items.

If you are returning faulty goods, then we will reimburse you for the standard delivery charge of up to £4.99 for returning the goods to us.

If you have availed free shipping offers, then the cost of this will be deducted from any refunds.